FAQ
Questions, answered.
Do you ever hold our money?
No. Your customers pay your business directly. We send you an invoice for our percentage of what was recovered.
What kinds of debts do you collect?
Business-to-business invoices only: money one business owes another. We do not collect consumer debts from individuals.
What if nothing is recovered?
You owe nothing. Our fee is a percentage of amounts actually recovered.
Will this damage my customer relationships?
Our outreach is firm but professional and respectful. You approve our approach, and you can pause any account at any time.
Where do you operate?
We start in Virginia and work in other states where the law allows. Tell us where your customers are located and we’ll confirm.
What happens if a customer refuses to pay?
With your approval, we refer the account to a partner attorney. Court costs are always discussed with you first.
How long does it take?
Most of our outreach happens over about 3–4 weeks. Many accounts resolve sooner; some need a payment plan.
What do you need from us?
The invoices, the customer’s contact details, and any contract or correspondence that shows the work and the amount owed.